FREQUENTLY ASKED QUESTIONS


Wedding and Event Stationery edition

 

WHAT IS THE DIFFERENCE BETWEEN A SEMI-CUSTOM DESIGN AND A FULLY CUSTOM DESIGN?

Semi-custom pieces are designs that have either been created specifically to offer for purchase in our shop as 'ready-made' or a design we have created in the past that we have adapted and made available for use by a client of ours in the future. 
A custom design is something that we create together from the sketch on up. We collaborate and use your inspiration + direction to dream up something unique! 

WHO PRINTS?

Since printing costs are not assumed to be included in the initial design cost (unless requested, of course), you decide! We can take care of it or we can send your printer the digital print files.

HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?

It's never too soon! Our calendar fills up quickly so once you know you're interested in our services, drop us a message and we'll schedule you accordingly.

HOW LONG DOES IT TAKE TO COMPLETE AN ORDER?

Our standard for calligraphy addressed envelopes is 2 weeks per 100 on average. The two week time period begins when I have all stock and guest lists on hand. Place cards are done at minimum, two weeks prior to the event. Digital calligraphy requires 3-5 business days depending on the complexity of the work. We will give you a more accurate turnaround based on our current calligraphy calendar upon booking.

I FORGOT TO ORDER CALLIGRAPHY SERVICES! DO YOU PROVIDE RUSH ORDERS?

Please email us ASAP. In some cases, rush orders can be accommodated for an additional fee. Please note that rush orders are defined as requiring a 14 turnaround or less.

DO I SUPPLY ENVELOPES, PLACE CARDS, ETC. OR DO YOU?

It can work either way. Chances are your invitations came with envelopes, though.  If we supply materials, the cost will be reflected in your final invoice.

DO I NEED TO PROVIDE EXTRA ENVELOPES (OR PLACE CARDS, ETC)?

Yes. Please provide 20% extra materials to account for corrections or additions.

HOW DO I GET MY ENVELOPES (PLACE CARDS, ETC.) TO YOU?

I'm located outside of Scranton, PA. If you're local, we can arrange a time to meet and exchange them, otherwise, you can ship them to me via USPS/UPS.

DO YOU SHIP NATIONALLY?

Yes, of course. I do not limit my client base to NEPA and am happy to work with you no matter where you are located!

HOW DO I PAY FOR MY ORDER?

We will send an invoice to you. We accept payment via cash, check, or credit card. Full payment must be made before receiving your final product. 

DO YOU REQUIRE A DEPOSIT?

Yes, I request a 50% non-refundable deposit upon booking.  Once your deposit and signed contract are received, your spot will be secured in our calendar.

HOW SHOULD I SEND MY ADDRESS LIST TO YOU?

Address lists have a specific format. Please check here for more details: Formatting + Etiquette

 

FINISHES

WHAT PRINTING METHODS DO YOU OFFER?

We offer letterpress, foil, and flat digital on a huge variety of papers.

DO YOU HAND LETTER EVERY SINGLE INVITATION?

Generally speaking, no. Your details are lettered and illustrated several times until we feel we've absolutely nailed it. It is then turned into a digital file and placed onto your invites for printing.

I LOVE THE LOOK OF WAX SEALS. CAN YOU DO THOSE?

We really love them, too! Just ask