FREQUENTLY ASKED QUESTIONS
Wedding and Event Stationery edition
WHAT IS THE DIFFERENCE BETWEEN A SEMI-CUSTOM DESIGN AND A FULLY CUSTOM DESIGN?
Semi-custom pieces are designs that have either been created specifically to offer for purchase in our shop as 'ready-made' or a design we have created in the past that we have adapted and made available for use by a client of ours in the future.
A custom design is something that we create together from the sketch on up. We collaborate and use your inspiration + direction to dream up something unique!
IS THERE AN ORDER MINIMUM?
We work with events of all sizes. However, for orders that need to be printed, there is a minimum of 25 pieces. As a general rule of thumb, set aside at least 10% of your wedding budget for paper goods.
HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?
It's never too soon! Our calendar fills up quickly so once you know you're interested in our services, drop us a message and we'll schedule you accordingly.
HOW LONG DOES IT TAKE TO COMPLETE AN ORDER?
The standard for calligraphy addressed envelopes is (2) weeks per 100 envelopes on average. The two week time period begins when we have all stock and guest lists on hand. Place cards are done at minimum, two weeks prior to the event. Digital calligraphy requires 3-5 business days depending on the complexity of the work. We will give you a more accurate turnaround based on our current calligraphy calendar upon booking.
I FORGOT TO ORDER CALLIGRAPHY SERVICES! DO YOU PROVIDE RUSH ORDERS?
Please email us ASAP. In some cases, rush orders can be accommodated for an additional fee. Please note that rush orders are defined as requiring a 14 turnaround or less.
DO I SUPPLY ENVELOPES, PLACE CARDS, ETC. OR DO YOU?
It can work either way. Chances are your invitations came with envelopes though. If we supply materials, the cost will be reflected in your final invoice.
CAN YOU GIVE ME THE DIGITAL FILE SO I CAN BE USE MY OWN PRINTER?
Only items such as logos and spot calligraphy are delivered via digital files. For custom work such as invitations and artwork, I do not provide digital files so that I can ensure the quality of the product.
DO I NEED TO PROVIDE EXTRA ENVELOPES (OR PLACE CARDS, ETC.)?
Yes. Please provide 20% extra materials to account for corrections or additions.
HOW DO I GET MY ENVELOPES (PLACE CARDS, ETC.) TO YOU?
We're located outside of Scranton, PA. If you're local, we can arrange a time to meet and exchange them. Otherwise, you can ship them via USPS/UPS.
DO YOU SHIP NATIONALLY?
Yes, of course. We do not limit our client base to PA and are happy to work with you no matter where you are!
HOW DO I PAY FOR MY ORDER?
We will send an invoice to you. We accept payment via cash, check, or credit card. Full payment must be made before receiving your final product.
DO YOU REQUIRE A DEPOSIT?
Yes, we request a 50% non-refundable deposit upon booking. Once your deposit and signed contract are received, your spot will be secured in our calendar.
HOW SHOULD I SEND MY ADDRESS LIST TO YOU?
Address lists have a specific format. Please check here for more details: Formatting + Etiquette
WHAT IS YOUR REFUND, EXCHANGE, AND CANCELLATION POLICY?
Due to orders being custom made and proofs being provided for review, all orders are final. If an event or job is cancelled for any reason, deposits will be forfeited.
WHAT PRINTING METHODS DO YOU OFFER?
We offer letterpress, foil, and flat digital on a huge variety of papers.
Digital = $
Letterpress - $$
Foil - $$
Multiple Printing Methods Together - $$$
DO YOU HAND LETTER EVERY SINGLE INVITATION?
Generally speaking, no. Your details are lettered and illustrated several times until we feel we've absolutely nailed it. It is then turned into a digital file and placed onto your invites for printing.
DO YOU HAND LETTER EVERY SINGLE ENVELOPE?
Yes! All calligraphy addressed envelopes are done one by one, by hand.
I LOVE THE LOOK OF WAX SEALS. CAN YOU DO THOSE?
Yes! We really love them, too!